Privacy policy

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy.

What type of information do you collect?

We collect personal information from visitors to our Hammersmith & Fulham Health and Care Partnership (HFHCP) website through the use of online forms and every time you contact us with your details. We also collect feedback and views from people about the health and care and related services they access.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages and page interaction information.

Data security

We are committed to protecting your privacy and will only process personal confidential data in accordance with the General Data Protection Act (GDPR). We take reasonable and appropriate steps to protect your personal information. Only authorised employees will have access to your personal information.

How do you collect information?

We will only collect personal information provided by you, such as:

Feedback from surveys and online forms
Name, Email addresses, Telephone

Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect and use non-personal and personal information for the following purposes:

To send you the publications, newsletters and updates that you have subscribed to.
Provide you with the information about our activities and events that you have requested.
Conduct surveys and process your response to any survey you participate in for research, evaluation and statistical purposes.
Analyse and improve the activities and content offered by the Hammersmith & Fulham Health and Care Partnership (HFHCP) website to provide you with the most user-friendly navigation experience.
Otherwise communicate with you regarding our aims and activities.
Ensure we do not send unwanted information to those who have informed us they do not wish to be contacted.
To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

The HFHCP is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote the HFHCP. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

How do you communicate with your site visitors?

We may contact you to poll your opinions through surveys or questionnaires, to send updates about the HFHCP. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. The cookie banner gives your site-visitors the opportunity to accept or decline non-essential cookies on your site. Wix uses cookies for important reasons, such as:

To provide a great experience for your visitors.
To monitor and analyse the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

For further information on cookies see Cookies and Your Wix Site | Help Center | Wix.com

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at Nhsnwl.hfhcp@nhs.net or send us mail to Hammersmith & Fulham Health and Care Partnership, 15 Marylebone Road, London, NW1 5JD.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Nhsnwl.hfhcp@nhs.net or send us mail to Hammersmith & Fulham Health and Care Partnership, 15 Marylebone Road, London, NW1 5JD.